Effective Communication-Level 1

Communication plays a crucial part in organizational success. Without effective communication systems and practices no organization will flourish and develop. At both the individual and the corporate level, there are complex issues to be explored.

This module starts with an exploration of what effective communication is and what happens when communication goes wrong. It gives you the opportunity to look at both the underlying process - how communication works - and the individual skills that make it work.

Matching the message to the situation and making sure that the right means of communication is selected are some of the central steps in a range of topics. Planning communication is also seen as an important element and is explored.

Objectives

At the end of this module the learner will be able to:

• describe the key characteristics, components and purposes of communication
• establish the aim, bias and climate for your communication
• identify a range of organizational communication systems from which to select appropriately
• prepare and deliver Team Briefing within your organization
• differentiate the purposes and the contexts in which information and advice is provided
• structure information and advice to suit the audience, the situation and the purpose
• present information and advice in a format and in a medium appropriate to the situation.

Underpinning Competencies:

• Listening and Organizing
• Giving clear information
• Getting unbiased information

Author(s): Jon Warner
Publisher: Worldwide Center for Organizational Development
Publication Date: ©2007, All Rights Reserved

The 20-20 MDS® series by WCOD is a management and leadership development program designed for professionals seeking to improve their management and leadership skills to help them reach their potential in the work world.  Until now, the courses and workshops in this program were only available as a complete course of study within an accredited program.  WCOD has recently begun making the eLearning courses and workshops from this management and leadership development program available to learners, trainers, coaches and consultants on a course-by-course basis. 

The 20-20 MDS® Workshop Participant Workbooks accompany the Workshop Course Packs.  These Workshop Course Packs provide a fully scripted PowerPoint presentation on the topic which can be used as-is or tailored as much as necessary to meet participant needs.   The Participant Workbooks include key materials from the presentation, and provides space for attendees to write their reflections, notes on exercises, discussion summaries and more.   

Note, when you purchase a Workshop Course Pack, you are provided with an editable PowerPoint file which you may save, adapt and reuse over and over.  In addition, once you have placed the Course Pack in your shopping cart, you will be given the option to add one participant workbook to your cart at no charge, so that you have a sample of the workbook.  If you wish to have your participants utilize the workbook in your course, you must purchase a license to make additional copies of the workbook for all your participants.  It is a violation of the copyright of this material to make unauthorized copies.  Volume pricing is available.

The 20-20 MDS® series courses and workshops are most appropriate for use with aspiring, junior or middle managers seeking to improve their management and leadership skills to help them reach their potential in the work world. These presentations contain a useful mix of theory, practical explanation of concepts and offer the chance to engage with the material through discussions and activities in group situations.

The 20-20 MDS® Trainer’s Workshop Participant Workbooks are designed to be used in conjuction with the Workshop Course Packs used by Trainers, Facilitator, Coaches and other professionals who are leading individuals on a learning journey.

These resources are provided as downloadable materials. Once your purchase has been completed, you will be provided with a link to download your file.

If you wish to print multiple copies of this Workbook for your course, you must purchase a license to make additional copies of the workbook for all your participants. It is a violation of the copyright of this material to make unauthorized copies. Licenses for making additional copies of the Participant Workbooks are available in this store, under the “Course Kits” category and the “Course Resources” category. Volume pricing is available for these reprint permissions.