Sample 20/20 MDS Participant Workbook: Effective Meetings
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve these results through others. In your role, the way in which you manage and develop people is crucially important. Your ability to get things done through others will be dependent on how effectively you communicate, and more particularly, how motivated you make them feel. Whether you do this will ultimately depend on the quality of the working relationship which you offer, however transient or long term that relationship may be.
This module will focus on coaching people and getting the best out of others. It will help you to explore different strategies for building and maintaining effective relationships. It will also explore different ways in which you can deal constructively with those difficult situations that will arise and with those awkward people whom you are bound to meet; whether these are customers, colleagues or staff - the people you are responsible for developing.
Objectives
At the end of this module you will be able to:
- establish productive, constructive relationships with team members, colleagues and customers
- identify who are your colleagues and customers
- develop relationships of trust with others
- offer advice and help to others within the organization relating to performance against established policies and values
- minimize and manage conflict creatively
- behave constructively in awkward situations.
Underpinning Competencies:
- Directional clarity
- Giving clear information
- Getting unbiased information
- Training, Coaching and Delegating
Authors: Jon Warner and Aub Warren
Publisher: Worldwide Center for Organizational Development
Publication Date: ©2007, All Rights Reserved
The 20-20 MDS® series by WCOD is a management and leadership development program designed for professionals seeking to improve their management and leadership skills to help them reach their potential in the work world. Until now, the courses and workshops in this program were only available as a complete course of study within an accredited program. WCOD has recently begun making the eLearning courses and workshops from this management and leadership development program available to learners, trainers, coaches and consultants on a course-by-course basis.
The 20-20 MDS® Workshop Participant Workbooks accompany the Workshop Course Packs. These Workshop Course Packs provide a fully scripted PowerPoint presentation on the topic which can be used as-is or tailored as much as necessary to meet participant needs. The Participant Workbooks include key materials from the presentation, and provides space for attendees to write their reflections, notes on exercises, discussion summaries and more.
Note, when you purchase a Workshop Course Pack, you are provided with an editable PowerPoint file which you may save, adapt and reuse over and over. In addition, once you have placed the Course Pack in your shopping cart, you will be given the option to add one participant workbook to your cart at no charge, so that you have a sample of the workbook. If you wish to have your participants utilize the workbook in your course, you must purchase a license to make additional copies of the workbook for all your participants. It is a violation of the copyright of this material to make unauthorized copies. Volume pricing is available.
The 20-20 MDS® series courses and workshops are most appropriate for use with aspiring, junior or middle managers seeking to improve their management and leadership skills to help them reach their potential in the work world. These presentations contain a useful mix of theory, practical explanation of concepts and offer the chance to engage with the material through discussions and activities in group situations.
The 20-20 MDS® Trainer’s Workshop Participant Workbooks are designed to be used in conjuction with
the Workshop Course Packs used by Trainers, Facilitator, Coaches and other professionals who are leading individuals on a learning journey.
These resources are provided as downloadable materials. Once your purchase has been completed, you will be provided with a link to download your file.
If you wish to print multiple copies of this Workbook for your course, you must purchase a license to make additional copies of the workbook for all your participants. It is a violation of the copyright of this material to make unauthorized copies. Licenses for making additional copies of the Participant Workbooks are available in this store, under the “Course Kits” category and the “Course Resources” category. Volume pricing is available for these reprint permissions.