20/20 MDS® Workshop Kit: Effective Communication-Advanced
In Effective Communication-1 we focused on the ‘mechanics’ of communication and less on the more behavioural side of the process. In this module, our focus will therefore be on the behavioural or what are often called “soft” skills side of things.

As we saw in the first course, the fundamental purpose of communication is to get your message across successfully to others. This is a process that involves both the sender of the message and the receiver. This process leaves room for error, with messages often misinterpreted by one or more of the parties involved. This often causes unnecessary confusion and stops the individuals involved in the process from achieving their communication goals.

In this course we will consider the two sides of the communication equation in detail –the transmitter’s or communicator’s role (sending the message effectively) and the recipient’s or listener’s role (receiving the message effectively). In so doing we will look at the ‘art’ of talking and listening. That is, how communication can be designed to create a genuine two-way experience that can be of high mutual value.

Objectives
At the end of this module you will be able to:

• Appreciate and practice the skills involved in effective communication (both as a sender and a receiver).
• Identify “natural” communication styles.
• See how different communication styles can impact on the communication process.
• Utilise a range of effective listening techniques and methods
• Understand how to improve the way you communicate (and apply these lessons in many different ways the workplace).

Underpinning Competencies:

• Listening and Organizing
• Giving clear information
• Getting unbiased information
• Training, Coaching and Delegating

The 20-20 MDS® series by WCOD is a management and leadership development program designed for professionals seeking to improve their management and leadership skills to help them reach their potential in the work world.  Until now, the courses and workshops in this program were only available as a complete course of study within an accredited program.  WCOD has recently begun making the eLearning courses and workshops from this management and leadership development program available to learners, trainers, coaches and consultants on a course-by-course basis. 

The 20-20 MDS® Workshop Course Packs for trainers and coaches provide a fully scripted PowerPoint presentation on the topic which can be used as-is or tailored as much as necessary to meet participant needs.   Also available is a participant workbook which includes key materials from the presentation, and provides space for attendees to write their reflections, notes on exercises, discussion summaries and more.   

Note, when you purchase a Workshop Course Pack, you are provided with an editable PowerPoint file which you may save, adapt and reuse over and over.  In addition, once you have placed the Course Pack in your shopping cart, one participant workbook will be added to your cart at no charge, so that you have a sample of the workbook.  If you wish to have your participants utilize the workbook in your course, you must purchase a license to make additional copies of the workbook for all your participants.  It is a violation of the copyright of this material to make unauthorized copies.  Volume pricing is available.

This 20/20 MDS Workshop Kit includes a fully editable scripted Powerpoint Presentation and a Participant Workbook along with a reprint license for your first 10 copies of the Workbook. 

To sample the first 6-7 pages of the Scripted Powerpoint Presentation, please click here.




To see sample pages from the Participant Workbook, please click here.