Handling Poor Performance-Level 1: A 20/20 MDS® Workshop Kit

Handling Poor Performance-Level 1: A 20/20 MDS® Workshop Kit
It would be an ideal world (and a naive expectation of managers) to have all employees arrive at work on time every day, with a positive attitude, a strong willingness to work, and a commitment to earn their keep. Unfortunately, in the real world, there are always employees (even if they are in the minority) who are undisciplined, incompetent or committed to getting the most and giving the least. This happens despite our best efforts in selecting and training employees.

Hence, it is sometimes necessary for a manager to intervene when performance standards have not been met. This module deals with how to counsel and (wherever necessary) employees in a positive, constructive manner avoiding wherever possible the need to take formal disciplinary action.

It is recommended that participants also take the Goal Setting Effectiveness Profile in conjunction with this course.

Objectives
At the end of this module you will be able to:

• recognize you strengths and weaknesses relating to counseling others
• apply transactional analysis as a way of understanding and influencing communications
• apply questioning and listening skills to handle poor performance positively
• manage conflict and angry people
• communicate assertively
• describe the main issues and risks when initiating disciplinary and dismissal procedures.
• Apply formal disciplinary processes reasonably and fairly

Underpinning Competencies:

• Directional clarity 
• Giving clear information 
• Getting unbiased information 
• Training, Coaching and Delegating
• Counseling and Disciplining 

The 20-20 MDS® series by WCOD is a management and leadership development program designed for professionals seeking to improve their management and leadership skills to help them reach their potential in the work world.  Until now, the courses and workshops in this program were only available as a complete course of study within an accredited program.  WCOD has recently begun making the eLearning courses and workshops from this management and leadership development program available to learners, trainers, coaches and consultants on a course-by-course basis. 

The 20-20 MDS® Workshop Course Packs for trainers and coaches provide a fully scripted PowerPoint presentation on the topic which can be used as-is or tailored as much as necessary to meet participant needs.   Also provided is a participant workbook which includes key materials from the presentation, and provides space for attendees to write their reflections, notes on exercises, discussion summaries and more.   

Note, when you purchase a Workshop Course Pack, you are provided with an editable PowerPoint file which you may save, adapt and reuse over and over.  In addition, once you have placed the Course Pack in your shopping cart, a participant workbook will be added to your cart at no charge, which you may freely copy.

This 20/20 MDS Workshop Kit includes a fully editable scripted Powerpoint Presentation and a copy of the accompanying Participant Workbook which may be freely copied for participants. 

To sample the first 6-7 pages of the Scripted Powerpoint Presentation, please click here.




To see sample pages from the Participant Workbook, please click here.