Operations Management: A 20/20® MDS® Workshop Kit
This module looks at principles and techniques which apply equally well to the effective running of service and manufacturing companies, to commercial enterprises and to public sector organizations. You will examine what it means to be in charge of an organized and planned work environment and how to get there if you are not already in that fortunate or well-managed situation. The intention is not to tackle the most technical and specialized techniques of operations management; it is to cover the broad range that applies to all managers, in offices, restaurants, manufacturing, building societies, shops, hotels and all others.
As you go through the module you will see clearly the inter-relationship between a range of management activities and responsibilities, such as quality management, the need to meet the requirements of internal and external customers, marketing research and communications. Where appropriate there will be 'signposts' out to other modules, so that you can explore specific topics in greater detail.
Objectives
At the end of this module you will be able to:
- describe the importance of the supplier/customer chain which begins with your suppliers and ends with your external customers
- determine the importance of effective communications and feedback systems up and down the supplier/customer chain
- prepare specifications and schedules which are accurate and realistic and which meet customer requirements
- monitor the operations of your department or organization and amend them as necessary to meet changing customer requirements
- evaluate the potential of stock control and process systems for your organization or department.
Underpinning Competencies:
- Making decisions and weighing risk
- Setting goals and standards
- Planning and scheduling work
- Reciprocal communication
- Getting unbiased information
The kit includes a scripted Powerpoint Presentation and a copy of the accompanying Participant Workbook which may be freely copied for participants.
The 20-20 MDS® series by WCOD is a management and leadership development program designed for professionals seeking to improve their management and leadership skills to help them reach their potential in the work world. Until now, the courses and workshops in this program were only available as a complete course of study within an accredited program. WCOD has recently begun making the eLearning courses and workshops from this management and leadership development program available to learners, trainers, coaches and consultants on a course-by-course basis.
The 20-20 MDS® Workshop Course Packs for trainers and coaches provide a fully scripted PowerPoint presentation on the topic which can be used as-is or tailored as much as necessary to meet participant needs. Also provided is a participant workbook which includes key materials from the presentation, and provides space for attendees to write their reflections, notes on exercises, discussion summaries and more.
Note, when you purchase a Workshop Course Pack, you are provided with an editable PowerPoint file which you may save, adapt and reuse over and over. In addition, once you have placed the Course Pack in your shopping cart, a participant workbook will be added to your cart at no charge, which you may freely copy.
The 20-20 MDS® series courses and workshops are most appropriate for use with aspiring, junior or middle managers seeking to improve their management and leadership skills to help them reach their potential in the work world. These presentations contain a useful mix of theory, practical explanation of concepts and offer the chance to engage with the material through discussions and activities in group situations.
The 20-20 MDS® Trainer’s Workshop Course Packs are designed for use by Trainers, Facilitator, Coaches and other professionals who are leading individuals on a learning journey.
This 20/20 MDS Workshop Kit includes a fully editable scripted Powerpoint Presentation and a copy of the accompanying Participant Workbook which may be freely copied for participants.
These resources are provided as downloadable materials. Once your purchase has been completed, you will be provided with a link to download your files. In these Workshop Course Packs, you are provided with an editable PowerPoint file which you may save, adapt and reuse over and over.
In addition, once you have placed the Course Pack in your shopping cart, the participant workbook will automatically be added to your cart. A separate link to download this resource will also be provided to you. You may freely copy the workbook for participants in your courses.