Working with Others: A 20/20 MDS® Workshop Kit
This module is designed to help you to review and develop your relationships with the people with whom you work, whether these are members of your team, more senior managers or other colleagues. You will be looking at the interpersonal skills which can help to promote good communication and more productive working relationships.
The first two sections of the module focus on some techniques for establishing constructive relationships with other people, including assertiveness and communication skills. It then explores how effective feedback can help you to create a healthy climate of communication. This can help individuals to learn about themselves, the effect their behaviour has on other people and how others perceive them. The final three sections examine some of the approaches that you may want to use if you have to deal with poor performance, conflict or other problems. You will therefore be looking at counselling skills, implementing grievance and disciplinary procedures and making positive use of conflict. It is recommended that participants also undertake the Conflict Style Profile in conjunction with this course.
Objectives
At the end of this module you will be able to:
- establish constructive relationships with others
- develop relationships of trust with colleagues and team members by informing and consulting them about problems and proposals
- provide praise and constructive feedback to others in order to improve performance
- offer appropriate counseling to staff
- implement a grievance or disciplinary procedure
- manage conflict creatively.
Underpinning Competencies:
- Listening and Organizing
- Getting unbiased information
- Giving clear information
The kit includes a scripted Powerpoint Presentation and a copy of the accompanying Participant Workbook which may be freely copied for participants.
The 20-20 MDS® series by WCOD is a management and leadership development program designed for professionals seeking to improve their management and leadership skills to help them reach their potential in the work world. Until now, the courses and workshops in this program were only available as a complete course of study within an accredited program. WCOD has recently begun making the eLearning courses and workshops from this management and leadership development program available to learners, trainers, coaches and consultants on a course-by-course basis.
The 20-20 MDS® Workshop Course Packs for trainers and coaches provide a fully scripted PowerPoint presentation on the topic which can be used as-is or tailored as much as necessary to meet participant needs. Also provided is a participant workbook which includes key materials from the presentation, and provides space for attendees to write their reflections, notes on exercises, discussion summaries and more.
Note, when you purchase a Workshop Course Pack, you are provided with an editable PowerPoint file which you may save, adapt and reuse over and over. In addition, once you have placed the Course Pack in your shopping cart, a participant workbook will be added to your cart at no charge, which you may freely copy.
The 20-20 MDS® series courses and workshops are most appropriate for use with aspiring, junior or middle managers seeking to improve their management and leadership skills to help them reach their potential in the work world. These presentations contain a useful mix of theory, practical explanation of concepts and offer the chance to engage with the material through discussions and activities in group situations.
The 20-20 MDS® Trainer’s Workshop Course Packs are designed for use by Trainers, Facilitator, Coaches and other professionals who are leading individuals on a learning journey.
This 20/20 MDS Workshop Kit includes a fully editable scripted Powerpoint Presentation and a copy of the accompanying Participant Workbook which may be freely copied for participants.
These resources are provided as downloadable materials. Once your purchase has been completed, you will be provided with a link to download your files. In these Workshop Course Packs, you are provided with an editable PowerPoint file which you may save, adapt and reuse over and over.
In addition, once you have placed the Course Pack in your shopping cart, the participant workbook will automatically be added to your cart. A separate link to download this resource will also be provided to you. You may freely copy the workbook for participants in your courses.