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Products 1-6 of 6
The Handling Complaints Pocketbook (PDF Downloadable)
The Handling Complaints Pocketbook (PDF Downloadable) pocketbook, pocket-sized book, complaints, handling complaints, complaint handling, dealing with complaints, skills for dealing with complaints, handling difficult people, conflict resolution skills, complaint handling skills
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Price: $14.95


Item #: PBK-HCOMP - A pocket-sized book of tips, tools and techniques to develop a complaint strategy and turn complaintants into loyal customers. The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The author explains that all businesses...
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    Effective Complaint Handling Storyboard Mini-Facilitator Guide (PDF)
    COMPLAINT HANDLING mini guide
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    Price: $35.00


    Item #: ISCHMFG - A four page mini-facilitator guide for presenting a half day or full day workshop on Effective Complaint Handling using the One Page Coach Storyboard of the same topic. Includes the Mini-Facilitator Guide, a copy of the related Storyboard and reprint permission for your first 10 copies of the Storyboard. Complaint Handling Mini-Facilitator Guide This storyboard mini-facilitator guide looks at the specific skills that effective complaint handlers should have in order to be most successful. However,...
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      Complaint Handling: A Good Practice Case Study (PDF)
      Complaint Handling Good Practice Case Study
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      Price: $7.50


      Item #: GPCSCOMPLT-FR - This Good Practice Case Study on Complaint Handling gives trainers and facilitators a compact and self-contained case study of 250 words that can be used with groups of people to develop their skills. Debrief guide included. This case study on Complaint Handling is designed to be shown on a slide or overhead projector or copied and handed out to participants (the page can be freely copied for each participant)....
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        Complaint Handling: An RSB Booklet (PDF)
        RSB Booklet Complaing
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        Price: $12.50


        Item #: RSB-CH-BK - A short, practical, 12-page booklet on the topic of Complaint Handling for personal/employee development or for use in conjunction with a Rapid Skill Builder course. Complaint Handling: An RSB Booklet Despite the fact that most of us recognise effective complaint handling to be of some value, surprisingly it is rarely treated as a serious topic that is worthy of...
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          Complaint Handling: An RSB Workbook (PDF)
          RSB Booklet Complaing
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          Price: $13.50


          Item #: RSB-CH-WBK - A 24-page Workbook version of our Rapid Skill Builder booklet on Complaint Handling for use in conjunction with a Rapid Skill Builder PowerPoint Workshop Kit or for self-study. Complaint Handling: An RSB Workbook Despite the fact that most of us recognise effective complaint handling to be of some value, surprisingly it is rarely treated as a serious topic that is worthy...
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            Complaint Handling: An RSB PowerPoint Workshop Kit with Video
            RSB Booklet Complaing
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            Price: $495.00


            Item #: RSB-CH-PPT - This Complaint Handling Rapid Skill Builder Half-Day PowerPoint Workshop Kit takes the view that positive complaint handling is very important and in fact, it should be seen as a positive area of key feedback from customers which help the organisation to make changes for the better. It features optional video files including vignettes which can be woven through the presentation by the Facilitator. It includes a scripted PowerPoint and a 24 page workbook version of our popular Rapid Skill Builder Booklet. Complaint Handling: An RSB PPT Workshop KitDespite the fact that most of us recognise effective complaint handling to be of some value, surprisingly it is rarely treated as a serious topic that is...
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              Products 1-6 of 6