No reviews yet
Rating: none
Price: $95.00
Item #: 2020CH-EL -
A 3-4 hour eLearning course on the topic of Complaint Handling presented for aspiring leaders and managers.
Complaint Handling: A 20/20 MDS® eLearning CourseThe aim in this module is to look at the specific skills that effective complaint handlers should have in their possession in order to be most...
[more info...]
|
No reviews yet
Rating: none
Price: $95.00
Item #: 2020CF-EL -
A 3-4 hour eLearning course on the topic of Customer Focus presented for aspiring leaders and managers.
Customer Focus: A 20/20 MDS® eLearning CourseThis supplier/customer chain is central to the ability of any organization to delight its customers, survive and grow. As with any chain, the...
[more info...]
|
No reviews yet
Rating: none
Price: $60.00
Item #: RSB-CH-OL -
An online eLearning course exploring the topic of Complaint Handling through the use of video vignettes and an expert facilitator.
Despite the fact that most of us recognise effective complaint handling to be of some value, surprisingly it is rarely treated as a serious topic that is worthy of specific focus. The low level of...
[more info...]
|
No reviews yet
Rating: none
Price: $60.00
Item #: RSB-ICS-OL -
An online eLearning course exploring the topic of Improving Customer Service through the use of video vignettes and an expert facilitator.
Customer service has become one of the buzz words inside organizations of all shapes and sizes in recent times. Crowning the customer as king is not a new concept, but expecting every employee to...
[more info...]
|
No reviews yet
Rating: none
Price: $60.00
Item #: RSB-TSE-OL -
An online eLearning course exploring the topic of Telephone Service Excellence through the use of video vignettes and an expert facilitator.
Every call is an opportunity to provide service that adds value to a caller-this is the case whether the person on the other end of the line is an internal colleague or an external customer. The...
[more info...]
|
No reviews yet
Rating: none
Price: $20.00
Item #: INSTSEP-OL -
This online Service Effectiveness Profile instrument examines a broad set of skills and competencies most often associated with service excellence. Although there is some disagreement regarding what constitutes the particular service skills or competencies that people need most, it is possible to distill some key themes or broad categories from which most good service-givers will draw.
This Service Skills profile is a broadly based instrument that looks to measure the personal service giving capabilities of individuals. This is aimed at all kinds of service giving positions...
[more info...]
|
No reviews yet
Rating: none
Price: $59.00
Item #: INSTCUS-FG -
This Instrument Facilitator Guide provides sufficient information to run a full feedback workshop for participants who have completed the Customer Service Commitment Profile. This is a PDF Downloadable resource.
Customer Service Commitment Facilitator Guide (PDF) This Instrument Facilitator Guide has everything you need to present a feedback workshop on the subject instrument. Facilitators may use the...
[more info...]
|
No reviews yet
Rating: none
Price: $59.00
Item #: INSTSER-FG -
This Instrument Facilitator Guide provides sufficient information to run a full feedback workshop for participants who have completed the Service Effectiveness Profile. This is a PDF Downloadable resource.
Service Effectiveness Profile Facilitator Guide (PDF) This Instrument Facilitator Guide has everything you need to present a feedback workshop on the subject instrument. Facilitators may use the...
[more info...]
|
No reviews yet
Rating: none
Price: $125.00
Item #: INSTSER-DCG -
This Detailed Coaching Guide provides sufficient information to run a full feedback workshop for participants who have completed the Service Effectiveness Profile plus detailed coaching tips and suggestions for facilitators, coaches and trainers using the profile with participants. This is a PDF Downloadable resource.
Service Effectiveness Profile Detailed Coaching Guide (PDF) This Detailed Coaching Guide has everything you need to present a feedback workshop on the subject instrument plus detailed coaching tips...
[more info...]
|
No reviews yet
Rating: none
Price: $12.50
Item #: INSTSEP-D -
This downloadable Service Effectiveness Profile instrument examines a broad set of skills and competencies most often associated with service excellence. Although there is some disagreement regarding what constitutes the particular service skills or competencies that people need most, it is possible to distill some key themes or broad categories from which most good service-givers will draw. This is a PDF Downloadable Product.
This Service Skills profile is a broadly based instrument that looks to measure the personal service giving capabilities of individuals. This is aimed at all kinds of service giving positions...
[more info...]
|
No reviews yet
Rating: none
Price: $15.00
Item #: INSTCC-OL -
This online Customer Service Commitment Profile looks at how much commitment exists for service excellence to customers from two perspectives - the individual's view about their own commitment, and about what they see to be the commitment to service by the wider organization around them.
The Customer Service Commitment Profile is designed to help individuals understand how much “service excellence” is offered to the customer. The profile gathers information from the individual at...
[more info...]
|
No reviews yet
Rating: none
Price: $9.95
Item #: 2020CH-PW -
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Complaint Handling to professionals seeking to improve their management and leadership skills.
Complaint Handling The aim in this module is to look at the specific skills that effective complaint handlers should have in their possession in order to be most successful. However, perhaps more...
[more info...]
|
No reviews yet
Rating: none
Price: $9.95
Item #: 2020CF-PW -
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Customer Focus to professionals seeking to improve their management and leadership skills.
Customer Focus This supplier/customer chain is central to the ability of any organization to delight its customers, survive and grow. As with any chain, the supplier/customer chain is as good as its...
[more info...]
|
No reviews yet
Rating: none
Price: $39.95
Item #: HTCS-PPT -
One Page Coach (OPC) Powerpoint Slides are designed for use with the One Page Coach Storyboards and Training Kits. These 17-slide presentations display each pane of the storyboard for trainers and facilitators to project during a workshop. You may add and delete slides, but the images of the storyboard panes are not editable.
Improving Customer Service OPC Powerpoint Slides This set of Powerpoint slides follows the storyboard on this topic and can be used by the presenter in a classroom setting. NOTE: The slides are...
[more info...]
|
No reviews yet
Rating: none
Price: $39.95
Item #: ISCHA4-PPT -
One Page Coach (OPC) Powerpoint Slides are designed for use with the One Page Coach Storyboards and Training Kits. These 17-slide presentations display each pane of the storyboard for trainers and facilitators to project during a workshop. You may add and delete slides, but the images of the storyboard panes are not editable.
Complaint Handling OPC PowerPoint Slides This set of Powerpoint slides follows the storyboard on this topic and can be used by the presenter in a classroom setting. NOTE: The slides are static...
[more info...]
|
No reviews yet
Rating: none
Price: $350.00
Item #: ISCHA4-WKT -
This One Page Coach® Workshop Kit on Complaint Handling includes a Facilitator Guide, Participant Workbook, a Storyboard, and PPT slides of each pane of the Storyboard.
Effective Complaint Handling OPC Full Workshop Kit This trainers kit contains a Facilitator Guide with detailed instructions and materials for presenting a one-day or half-day workshop on this topic...
[more info...]
|
No reviews yet
Rating: none
Price: $350.00
Item #: HTCSA4-WKT -
This One Page Coach® Workshop Kit shows you how to develop a clear service vision and listening abilities to make your focus on the customer better than ever. The Kit includes a Facilitator Guide, Participant Workbook, a Storyboard, and PPT slides of each pane of the Storyboard.
Improving Customer Service OPC Full Workshop Kit This trainers kit contains a Facilitator Guide with detailed instructions and materials for presenting a one-day or half-day workshop on this topic...
[more info...]
|
No reviews yet
Rating: none
Price: $14.95
Item #: PBK-CALL -
A pocket-sized book of tips and tools to help dot.com companies, call centers and other "remote" supplies build customer relationships that endure.
Internet transactions offer customers convenience but remote trading has its price: customers feel much less loyalty to individual companies and the loss of face-to-face contact can result in poor...
[more info...]
|
No reviews yet
Rating: none
Price: $14.95
Item #: PBK-CRM -
A pocket-sized book of tips for those involved in setting corporate strategy and acquiring, developing, valuing and managing customers and customer relationships effectively.
An effective customer relationship management (CRM) strategy can deliver outstanding improvements in profitability, revenue growth and business sustainability. The CRM Pocketbook explains what CRM...
[more info...]
|
No reviews yet
Rating: none
Price: $14.95
Item #: PBK-CSVC -
A pocket-sized book of tools, tips and techniques for everyone in sales, after-care, reception, administration and on the board who directly or indirectly contributes to customer service.
A major update of The Customer Service Pocketbook has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition. A...
[more info...]
|
No reviews yet
Rating: none
Price: $14.95
Item #: PBK-HCOMP -
A pocket-sized book of tips, tools and techniques to develop a complaint strategy and turn complaintants into loyal customers.
The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The author explains that all businesses...
[more info...]
|
No reviews yet
Rating: none
Price: $14.95
Item #: PBK-TELSK -
A pocket-sized book of tips and techniques on how to profit by becoming a telephone "super-user"
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport,...
[more info...]
|
No reviews yet
Rating: none
Price: $4.95
Item #: HTCSA4 -
A full colour storyboard to give an individual a simple step by step "line of sight" through the topic of Improving Customer Service.
This training guide summary sheet is a 2-sided document with a storyboard on one side and an application template or other supplemental resource on the reverse. Learning Outcomes Lay the foundation...
[more info...]
|
No reviews yet
Rating: none
Price: $4.95
Item #: ISCHA4 -
A full colour storyboard to give an individual a simple step by step "line of sight" through the topic of Effective Complaint Handling.
A full colour storyboard to give an individual a simple step by step "line of sight" through the topic of Effective Complaint Handling. Learning Outcomes Identify the four stages of the...
[more info...]
|
No reviews yet
Rating: none
Price: $4.95
Item #: OSTSA4 -
A full colour storyboard to give an individual a simple step by step "line of sight" through the topic of Telephone Service Excellence.
This training guide summary sheet is a 2-sided document with a storyboard on one side and an application template or other supplemental resource on the reverse. Learning Outcomes Identify the four...
[more info...]
|