Customer Service

Although we have all heard and generally accept the addage that “the customer is king” we all know how difficult that is to actually put into practice throughout an entire organization. True customer-oriented cultures and organizations are hard to develop. To become customer focused, enterprises of all types need to start with the needs of their customers and work backwards. By doing this they can determine how to meet those needs in a way that will simultaneously exceed the customer’s expectations and be commercially viable.

Take a look below where you will find info on the topic of Customer Service as well as a listing of some of our ReadytoManage products to help you continue to explore this topic. You'll find books, assessments, games, workshop kits and more. 

Featured Products

Customer Service Commitment Profile (Online) $14.95  Start by assessing the current state of customer service commitment in your organization!!  This online Customer Service Commitment Profile looks at how much commitment exists for service excellence to customers from two perspectives - the individual's view about their own commitment, and about what they see to be the commitment to service by the wider organization around them.

The Customer Service Pocketbook (PDF) $12.50 This book is for everyone who contributes, directly or indirectly, to giving the customer good service. It covers why good service matters, the differences between good and bad service, performance standards, turning complaints into opportunities, listening to customers, assertiveness and good service, effective customer communications and internal customers.