Item# BS2M2.163: This Building Success 2 session looks at how and why you might need to record what has been said in a communication.
Price: $6.95

    Quantity:
    You�ve probably watched TV programmes where police officers have been giving evidence in court and ask for permission to refer to their notes. It is good practice in the police service to make contemporaneous notes of events they have witnessed or conversations they have had. Contemporaneous comes from the word contemporary which means current or of this time. So contemporaneous notes are made at the time something happens, or very shortly afterwards.

    Why do police officers make notes? Because, no matter how significant an event may be, we only remember bits of what happened. You may think that you will remember what someone has said, or something that you have agreed to do, but a few hours or days later, there will have been so many things happening that you can all too easily forget.

    Keeping records of oral communications - conversations, discussions, interviews, negotiations and agreements - will help you to recall what was said, what you and others agreed to do, and why certain things were agreed. In this session you will learn to recognise when it�s important to keep records, and what it is you should record.
    This series, through a range of exercises, case studies and information, considers the role of the team leader and how to get respect and trust to enable an individual to lead a team effectively.

    It elicits information from the team leader through case studies, essays and information to help develop personal individual goals to give purpose, direction and ensure achievement at work.

    It also considers personal development and how this can be used to motivate and improve own and others performance.

    Publisher: ILM, 2007. All rights reserved.
    Building Success 2 is a series of flexible learning materials developed to support the ILM Level 2 Award and Certificate in Team Leading, and the S/NVQ Level 2 in Team Leading. The sessions are designed to develop the knowledge and skills team leaders need to be effective. It is designed specifically to be used to develop team leaders and those people aspiring to be team leaders through a series of case studies or examples to show good and bad practice, exercises to encourage application of learning to the workplace, comprehension checks and self reflection.
    This is a PDF resource. It will be delivered to you electronically immediately upon completion of your purchase.