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Item #: RSB-A-BK -
A short, practical, 12-page booklet on the topic of Assertiveness for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Assertiveness: An RSB BookletAssertiveness is a philosophy and a technique of communication. It involves getting a deeper understanding of just what goes on when we interact with others,...
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Item #: RSB-B-BK -
A short, practical, 12-page booklet on the topic of Benchmarking for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Benchmarking: An RSB Booklet Benchmarking has been around for a long time. It became popular in the late 1980s when organisations using the process demonstrated its benefits by achieving significant...
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Item #: RSB-CM-BK -
A short, practical, 12-page booklet on the topic of Change Management for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Change Management: An RSB Booklet One of the key life competencies required of people in all sorts of different situations today is the ability to anticipate and respond effectively to change. These...
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Item #: RSB-CS-BK -
A short, practical, 12-page booklet on the topic of Coaching for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Coaching Skills: An RSB BookletWhile the idea of coaching is relatively new in organisations, its been around for a long time. Think of the best athletes in golf or tennis or track they all have...
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Item #: RSB-CH-BK -
A short, practical, 12-page booklet on the topic of Complaint Handling for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Complaint Handling: An RSB Booklet Despite the fact that most of us recognise effective complaint handling to be of some value, surprisingly it is rarely treated as a serious topic that is worthy of...
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Item #: RSB-CR-BK -
A short, practical, 12-page booklet on the topic of Conflict Resolution for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Conflict Resolution: An RSB Booklet Conflict is often perceived as being negative, destructive, and undesirable. Many people go to great lengths to avoid or deny conflict even when they acknowledge...
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Item #: RSB-CE-BK -
A short, practical, 12-page booklet on the topic of Corporate Ethics for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Corporate Ethics: An RSB Booklet When problems relating to corporate or business ethics are exposed in the media, people can be quick to blame the organisation as a whole or senior management in...
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Item #: RSB-CI-BK -
A short, practical, 12-page booklet on the topic of Creativity and Innovation for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Creativity & Innovation: An RSB Booklet Human creativity or innovation, a very large and complex subject area, is the subject of considerable debate concerning what it is and how it is applied....
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Item #: RSB-DWCL -
A short, practical, 12-page booklet on the topic of Dealing with Customers Lawfully, for personal or employee development.
A major initiative in the UK in recent years has been the government-led "Treat Customers Fairly" (TCF) campaign. The TCF principle aims to raise standards in the way organisations carry on their...
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Item #: RSB-DIP-BK -
A short, practical, 12-page booklet on the topic of Developing Individual Potential for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Developing Individual Potential: An RSB BookletEffective career planning and development should be a fundamental part of best practice culture in organisations across the world. The assessment and...
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Item #: RSB-DCA-BK -
A short, practical, 12-page booklet on the topic of Cultural Diversity and Awareness for personal/employee development or for use in conjunction with a Rapid Skill Builder course
Diversity & Cultural Awareness: An RSB BookletDepending on how broadly you define the subject, diversity describes all the ways in which people are different from one another. The term does not...
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Item #: RSB-ED-BK -
A short, practical, 12-page booklet on the topic of Effective Delegation for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Effective Delegation: An RSB Booklet With increasing demands on our time and resources, its impossible to achieve all we set out to do without the help and assistance of others. Unfortunately, many...
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Item #: RSB-EQ-BK -
A short, practical, 12-page booklet on the topic of Emotional Intelligence for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Emotional Intelligence: An RSB Booklet Although there is some dispute about what constitutes human intelligence or human emotion (and how it can be successfully measured), this booklet suggests that...
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Item #: RSB-EMS -
A short, practical, 12-page booklet on the topic of Environmental Management & Sustainability for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Sustainability has become a popular term in recent times and not just in relation to maintaining and preserving the earth's natural resources such as water or trees or the air. Sustainability is now...
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Item #: RSB-GCF-BK -
A short, practical, 12-page booklet on the topic of Giving Constructive Feedback for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Giving Constructive Feedback: An RSB Booklet At its most simple level, feedback giving and receiving is just one party communicating information to another about something that he or she has...
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Item #: RSB-GOS-BK -
A short, practical, 12-page booklet on the topic of Goals and Objectives for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Goals & Objective Setting: An RSB Booklet Advice about setting and achieving goals and objectives now seems to come from almost every quarter. The broad encouragement to set goals for education,...
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Item #: RSB-ICS-BK -
A short, practical, 12-page booklet on the topic of Improving Customer Service for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Improving Customer Service: An RSB Booklet Customer service has become one of the buzz words inside organizations of all shapes and sizes in recent times. Crowning the customer as king is not a new...
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Item #: RSB-IFP-BK -
A short, practical, 12-page booklet on the topic of Improving Financial Performance for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Improving Financial Performance: An RSB Booklet Whether an organization exists to produce and sell tangible products, or to deliver services, providing optimal financial benefits to all of its...
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Item #: RSB-IO-BK -
A short, practical, 12-page booklet on the topic of Influencing Others for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Influencing Others: An RSB Booklet We influence other people every day of our lives, intentionally or not. Every conversation we have and every interaction we have with another person is an...
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Item #: RSB-IS-BK -
A short, practical, 12-page booklet on the topic of Interviewing/Selection for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Interviewing/ Selection: An RSB Booklet A successful selection interview is not a matter of luck or even effective conversation skills. Neither is it an opportunity to look for personal empathy with...
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Item #: RSB-L-BK -
A short, practical, 12-page booklet on the topic of Leadership for personal/employee development or for use in conjunction with a Rapid Skill builder course.
Leadership: An RSB Booklet Most experts agree that great leaders: Are driven from a strong set of values and intelligence about peoples feelings. See possibilities and potential that are often...
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Item #: RSB-LS-BK -
A short, practical, 12-page booklet on the topic of Learning Styles for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
All learners are not equal. They come in a variety of shapes and sizes, from many different backgrounds. Some prefer to process information through text, while others want visual support and images....
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Item #: RSB-LIS-BK -
A short, practical, 12-page booklet on the topic of Listening for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Listening Skills: An RSB Booklet Listening skills are a vital part of the oral communication process. Most of us think of listening as a passive activity where we simply take in information sent by...
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Item #: RSB-MIS -
A short, practical, 12-page booklet on the topic of Managing Information Systems for personal/employee development.
As a leader or manager, one of our key roles is to ensure that we have the right information for the right people at the right time. This means that we need to establish and then carefully manage...
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Item #: RSB-MPP-BK -
A short, practical, 12-page booklet on the topic of Managing Poor Performance for personal/employee development or for use in conjunction with a Rapid Skill Builder course.
Managing Poor Performance: An RSB Booklet It is imperative to address unacceptable performance as soon as it becomes apparent, before the situation deteriorates or the opportunity to address the...
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