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Item #: RSB-ICS-OL -
An online eLearning course exploring the topic of Improving Customer Service through the use of video vignettes and an expert facilitator.
Customer service has become one of the buzz words inside organizations of all shapes and sizes in recent times. Crowning the customer as king is not a new concept, but expecting every employee to...
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Item #: 2020IFP2-EL -
A 3-4 hour eLearning course on the topic of Improving Financial Performance presented for aspiring leaders and managers.
Improving Financial performance-Advanced: A 20/20 MDS® eLearning CourseHow well is your organization performing? How can its performance be improved? Why is turnover up and yet profits are down? How...
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Item #: 2020IFP1-EL -
A 3-4 hour eLearning course on the topic of Improving Financial Performance presented for aspiring leaders and managers.
Improving Financial performance-Level 1: A 20/20 MDS® eLearning Course In this Financial Performance-1 module we look at how the financial performance of the organisation as a whole can be improved....
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Item #: RSB-IO-OL -
An online eLearning course exploring the topic of Influencing Others through the use of video vignettes and an expert facilitator.
We influence other people every day of our lives, intentionally or not. Every conversation we have and every interaction we have with another person is an influencing opportunity. This might be as...
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Item #: RSB-IS-OL -
An online eLearning course exploring the topic of Interviewing/Selection through the use of video vignettes and an expert facilitator.
A successful selection interview is not a matter of luck or even effective conversation skills. Neither is it an opportunity to look for personal empathy with the candidate or to guess whether their...
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Item #: RSB-L-OL -
An online eLearning course exploring the topic of Leadership through the use of video vignettes and an expert facilitator.
Most experts agree that great leaders: Are driven from a strong set of values and intelligence about peoples feelings. See possibilities and potential that are often invisible to others. Describe a...
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Item #: RSB-LS-OL -
An online eLearning course exploring the topic of Learning Styles through the use of video vignettes and an expert facilitator.
All learners are not equal. They come in a variety of shapes and sizes, from many different backgrounds. Some prefer to process information through text, while others want visual support and images....
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Item #: RSB-LIS-OL -
An online eLearning course exploring the topic of Listening through the use of video vignettes and an expert facilitator.
Listening skills are a vital part of the oral communication process. Most of us think of listening as a passive activity where we simply take in information sent by others (sometimes well and...
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Item #: 2020MUY-EL -
A 3-4 hour eLearning course on the topic of Managing and Understanding Yourself presented for aspiring leaders and managers.
Managing and Understanding Yourself: A 20/20 MDS® eLearning CourseThis module has two parts. The first part explores the whole area of personal style and temperament and suggests that we can be more...
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Item #: 2020MCG1-EL -
A 3-4 hour eLearning course on the topic of Managing Change presented for aspiring leaders and managers.
Managing Change-Level 1: A 20/20 MDS® eLearning CourseOne of the key 'life competencies' required of people in all sorts of different situations today is the ability to anticipate and respond...
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Item #: 2020MCXT1-EL -
A 3-4 hour eLearning course on the topic of Managing in Context presented for aspiring leaders and managers.
Managing in Context-Level 1: A 20/20 MDS® eLearning Course The key purpose of management, as defined by the UK Management Charter Initiative is: “To achieve the organization’s objectives and...
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Item #: 2020MIS-EL -
A 3-4 hour eLearning course on the topic of Managing Information and Systems presented for aspiring leaders and managers.
Managing Information and Systems: A 20/20 MDS® eLearning CourseCommunication has been defined as: "the process of passing or exchanging information, ideas or beliefs". Another definition is that it...
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Item #: RSB-MPP-OL -
An online eLearning course exploring the topic of Managing Poor Performance through the use of video vignettes and an expert facilitator.
It is imperative to address unacceptable performance as soon as it becomes apparent, before the situation deteriorates or the opportunity to address the issue diminishes or disappears altogether. If...
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Item #: 2020MR-EL -
A 3-4 hour eLearning course on the topic of Managing Risk presented for aspiring leaders and managers.
Managing Risk: A 20/20 MDS® eLearning CourseThese turbulent times have meant increased awareness of risk management. Given the high stakes in today's business world), it's easy to see why risk...
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Item #: RSB-MM-OL -
An online eLearning course exploring the topic of Managing Meetings through the use of video vignettes and an expert facilitator.
Meetings are often considered to be important to organizations as a means of communicating, but many people see them as extremely boring, confusing, and a often, even a waste of time. In fact, most...
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Item #: RSB-NS-OL -
An online eLearning course exploring the topic of Negotiating Skills through the use of video vignettes and an expert facilitator.
Negotiating is an activity we perform on many more occasions than we may think. We negotiate to: Bargain on the price of a produce or a service. Settle differences in a dispute situation. Agree on a...
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Item #: 2020OPM-EL -
A 3-4 hour eLearning course on the topic of Operations Management presented for aspiring leaders and managers.
Operations Management: A 20/20 MDS® eLearning CourseThis module looks at principles and techniques which apply equally well to the effective running of service and manufacturing companies, to...
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Item #: 2020PD2-EL -
A 3-4 hour eLearning course on the topic of Personal Development presented for aspiring leaders and managers.
Personal Development-Advanced: A 20/20 MDS® eLearning Course Advice to make sure that you set and achieve personal goals and objectives now seems to come from almost every quarter. The encouragement...
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Item #: 2020PD1-EL -
A 3-4 hour eLearning course on the topic of Personal Development presented for aspiring leaders and managers.
Personal Development-Level 1: A 20/20 MDS® eLearning CourseContinuous professional development (CPD) is becoming more widespread in the last 10 years than at any time in the last 50, and will...
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Item #: RSB-PE-OL -
An online eLearning course exploring the topic of Personal Effectiveness through the use of video vignettes and an expert facilitator.
Almost every enterprise spends a significant amount of time trying to ensure that their entire organisation works as efficiently and effectively as possible. This is typically accomplished through a...
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Item #: RSB-PRES-OL -
An online eLearning course exploring the topic of Presentation Skills through the use of video vignettes and an expert facilitator.
The ability to present well can be a significant benefit in organizational life. It can help you to share your ideas, gain support for your recommendations, train or coach others, win a promotion or...
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Item #: 2020PG-EL -
A 3-4 hour eLearning course on the topic of Presenting to Groups presented for aspiring leaders and managers.
Presenting to Groups: A 20/20 MDS® eLearning CourseWe spend most of our lives speaking to one another; it is our natural communication channel. However, something strange happens to many people when...
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Item #: 2020PSDM-EL -
A 3-4 hour eLearning course on the topic of Problem Solving and Decision-Making presented for aspiring leaders and managers.
Problem Solving and Decision-Making: A 20/20 MDS® eLearning CourseAs a manager you constantly have to solve a variety of problems and make many different kinds of decisions. It is one of the key...
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Item #: RSB-PROB-OL -
An online eLearning course exploring the topic of Problem Solving through the use of video vignettes and an expert facilitator.
Effective and efficient critical thinking and problem-solving skills are prerequisites for individual and organizational performance and success. If any person or commercial enterprise fails to...
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Item #: 2020RVD-EL -
A 3-4 hour eLearning course on the topic of Recognizing and Valuing Differences presented for aspiring leaders and managers.
Recognizing and Valuing Differences: A 20/20 MDS® eLearning CourseThis module has been designed to help managers working in all types of organizations to reflect on their knowledge and practical...
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