The 360 Degree Feedback Pocketbook (PDF Downloadable)
Item #: PBK-360D -
A pocket-sized book of tips, tools and techniques on how to introduce, develop, facilitate and participate in a 360 degree personal development review process. 360 degree feedback is one of the most powerful experiences a person can have in the workplace, according to Tony Peacock the author of The 360 Degree Feedback Pocketbook. In this book he shows how...
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The Absence Management Pocketbook (PDF Downloadable)
Item #: PBK-ABMG -
The Absence Management Pocketbook examines why people take time off and what caring, committed and professional managers can reasonably do about it. The Absence Management Pocketbook examines why people take time off and what caring, committed and professional managers can reasonably do about it. Sixty practical suggestions for reducing...
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The Appraisals Pocketbook (PDF Downloadable)
Item #: PBK-APPR -
A goals oriented personal development approach to performance appraisal and performance management. The Appraisals Pocketbook adopts a strongly practical approach in explaining how to set up and run an appraisal system. Using a helpful 5-stage model, the book shows how to identify the job...
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The Assertiveness Pocketbook (PDF Downloadable)
Item #: PBK-ASSE -
A pocket-sized book of tips, tools, and techniques for those who want to set their own agendas and take control or their own lives. Assertiveness is the ability to maintain the right balance between your own needs and other people's needs. It empowers those who use it. In The Assertiveness Pocketbook author Max Eggert looks at...
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The Balance Sheet Pocketbook (PDF Downloadable)
Item #: PBK-BALS -
A pocket-sized book for managers and others that explains profit and loss reports, balance sheets and the way money works within business. The Balance Sheet Pocketbook begins by constructing a model to show how money works within a business, i.e. where funds come from and how they are used. The structure of the balance sheet and the...
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The Business Planning Pocketbook (PDF Downloadable)
Item #: PBK-BUPL -
A pocket-sized book of tips, tools and techniques for all those who need to understand the components of a business plan. The Business Planning Pocketbook explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time-frame to adopt. In the chapter on...
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The Business Writing Pocketbook (PDF Downloadable)
Item #: PBK-BUWR -
A pocket-sized book of tips and techniques for all those who want their written messages to be clearly understood and acted upon. The Business Writing Pocketbook sets out rules of good practice, style and presentation for all types of written communication, including memos, letters, reports, minutes, proposals, faxes and...
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The C.R.M. Pocketbook (PDF Downloadable)
Item #: PBK-CRM -
A pocket-sized book of tips for those involved in setting corporate strategy and acquiring, developing, valuing and managing customers and customer relationships effectively. An effective customer relationship management (CRM) strategy can deliver outstanding improvements in profitability, revenue growth and business sustainability. The CRM Pocketbook explains what CRM...
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The Call Centre Customer Care Pocketbook (PDF Downloadable)
Item #: PBK-CALL -
A pocket-sized book of tips and tools to help dot.com companies, call centers and other "remote" supplies build customer relationships that endure. Internet transactions offer customers convenience but remote trading has its price: customers feel much less loyalty to individual companies and the loss of face-to-face contact can result in poor...
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The Career Transition Pocketbook (PDF Downloadable)
Item #: PBK-CART -
A pocket-sized book of tips, tools and techniques to successfully manage career changes. A practical, easy-to-use guide for job changers and job seekers, The Career Transition Pocketbook details seven key stages to the career transition process: self-questioning, goal setting, preparing...
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The Coaching Pocketbook (PDF Downloadable)
Item #: PBK-COAC -
A pocket-sized book of tips and techniques on how to coach others to achieve outstanding performance. Coaching is aimed at improving performance at work. This is done by turning the activities people do into learning situations, in a planned way and under guidance. The Coaching Pocketbook defines...
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The Communicator's Pocketbook (PDF Downloadable)
Item #: PBK-COMM -
A pocketful of tips and techniques to make you more aware of your communication style and how to improve it. Being an effective communicator is hard work, but it is the single most important part of a manager's role. Many of us think we are good at it - it's all those people who don't listen who are the...
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The Competencies Pocketbook (PDF Downloadable)
Item #: PBK-COMP -
For managers and team members, a pocket-sized book of tips and techniques on how to use competencies to imporve individual and corporate performance. Simply put, a competency describes the behaviour or actions that can be seen when a job is being done well. Organisations use competencies to get consistency in what they do, ensure people are...
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The Creative Manager's Pocketbook (PDF Downloadable)
Item #: PBK-CREA -
A pocket-sized book of tools, tests and techniques for managers and professionals for whom creativity means business survival and personal growth. According to management guru Peter Drucker, 'the enterprise that does not innovate inevitably ages and declines'. The Creative Manager's Pocketbook is a treasure-trove of techniques, tools and...
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The Cross-cultural Business Pocketbook (PDF Downloadable)
Item #: PBK-CRCUL -
A pocketful of tips, tools and techniques for anyone working or doing business abroad. For those who do business overseas, this book is a valuable insurance policy', commented The Good Book Guide on The Cross-cultural Business Pocketbook. 'It sets out not only examples of local...
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The Customer Service Pocketbook (PDF Downloadable)
Item #: PBK-CSVC -
A pocket-sized book of tools, tips and techniques for everyone in sales, after-care, reception, administration and on the board who directly or indirectly contributes to customer service. A major update of The Customer Service Pocketbook has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition. A...
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The Decision-making Pocketbook (PDF Downloadable)
Item #: PBK-DECI -
A pocketful of tips, tools and techniques to make balanced choices that address needs and the real issues, and that minimise risks and add value in the decision-making process. The Decision-making Pocketbook explains how to make balanced choices that address needs and the real issues, choices that minimise risks and add value. It covers everything you need to know on the...
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The Developing People Pocketbook (PDF Downloadable)
Item #: PBK-DEVP -
A pocketful of ideas, tips and techniquest to help managers identify staff development needs and bring about successful learning. Author Ian Fleming directs The Developing People Pocketbook at full time trainers and managers with staff training as part of their jobs. He deals with training needs identification, the pros and...
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The Diversity Pocketbook (PDF Downloadable)
Item #: PBK-DIVR -
A pocket-sized book of tips and techniques on harnessing the power of diversity to maximize team performance and add organizational value. Linbert Spencer, author of The Diversity Pocketbook, believes firmly that combating discrimination, promoting equal opportunity and valuing the differences in individuals is morally, socially and...
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The Emotional Intelligence Pocketbook (PDF Downloadable)
Item #: PBK-EMOI -
A pocket-sized book of tips, tools and techniques to imporve your emotional awareness and your ability to manage feelings - yours and those around you. A survey of managers in a leading UK supermarket chain revealed that those high on EI (emotional intelligence) experienced less stress, enjoyed better health, demonstrated higher levels of morale...
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