The Employment Law Pocketbook (PDF Downloadable)
Item #: PBK-EMPL -
This new, updated edition of The Employment Law Pocketbook, published in summer 2006, provides managers and HR professionals with a quick and ready grasp of employment law. This new, updated edition of The Employment Law Pocketbook, published in summer 2006, provides managers and HR professionals with a quick and ready grasp of employment law. Written from the...
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The Empowerment Pocketbook (PDF Downloadable)
Item #: PBK-EMPO -
A pocketful of tips, techniques and tools on how to create an empowerment culture that benefits both the organization and the individual. Empowerment is often confused with delegation and, wrongly, is often seen as a form of power or authority over another person. The authors of The Empowerment Pocketbook prefer to liken empowerment...
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The Energy and Well-Being Pocketbook (PDF Downloadable)
Item #: PBK-ENRG -
A pocket-sized book of tips, tools and techniques to boost your energy, drive and enthusiasm at work. Physically exhausted? Mentally drained? The Energy & Well-being Pocketbook will get you into shape, show you how to work more healthily and boost your drive and enthusiasm. With a background in the...
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The Facilitator's Pocketbook (PDF Downloadable)
Item #: PBK-FACL -
A pocket-sized book of tips, tools and techniques for all those who are challenged to bring the best our of people in meetings, teambuilding sessions, project work, problem-solving groups and training events The 'facilitraining rainbow' won't lead you to a pot of gold but it will enable you to decide on the most suitable approach for your next facilitation session. This innovative decision-making model...
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The Flexible Workplace Pocketbook (PDF Downloadable)
Item #: PBK-FLEX -
A pocket-sized book of tips, tools and techniques on how to choose, implement, support and evaluate flexible work practices. Flexible working recognizes individuals' differing needs, lifestyles and life stages. It's about creating an environment in which people can achieve a work-life balance that leads to fulfilment...
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The Handling Complaints Pocketbook (PDF Downloadable)
Item #: PBK-HCOMP -
A pocket-sized book of tips, tools and techniques to develop a complaint strategy and turn complaintants into loyal customers. The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The author explains that all businesses...
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The Icebreakers Pocketbook (PDF Downloadable)
Item #: PBK-ICEB -
A pocketful of icebreakers and scene setters to add impact and interest to your training workshops. The Icebreakers Pocketbook contains some 40 original activities that will enable trainers to add impact to their training workshops. The activities are grouped together according to their...
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The Impact and Presence Pocketbook (PDF Downloadable)
Item #: PBK-IMPR -
A pocket-sized book of tips, tools and techniques on how to build leadership presence and achieve impact. The Impact & Presence Pocketbook explains the importance of impact and shows readers how to develop a congruent and personal presence, enhance their leadership skills, create an atmosphere in their...
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The Improving Efficiency Pocketbook (PDF Downloadable)
Item #: PBK-IMEF -
A pocket-sized book of tips, tools and techniques for understanding business operations and how to improve efficiency in them. To deliver more from less (more sales, profits, etc from fewer resources) you must understand in detail your organisation's operations or processes. The Improving Efficiency Pocketbook challenges...
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The Improving Profitability Pocketbook (PDF Downloadable)
Item #: PBK-IMPRO -
A pocket-sized book of tips, tools and techniques for improving profitability. Profitability, rather than profit, is the key measure of a business's performance. If you know how to measure profitability, you will be able to manage it, and understand which decisions increase...
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The Induction Pocketbook (PDF Downloadable)
Item #: PBK-INDU -
A pocket-sized book of tips on introducing an induction program that increases motivation and productivity and creates a strong sense of belonging. First impressions count! A well-planned and thoughtful induction process will give new employees a sense of belonging and lead to greater motivation and productivity. The Induction Pocketbook...
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The Influencing Pocketbook (PDF Downloadable)
Item #: PBK-INFL -
A pocket-sized book of tips, tools and techniques on how to establish rapport, deal with different personalities, handle resistance and crucially, get a decision. Influencing skills are at the heart of all successful communication. The Influencing Pocketbook examines influencing styles, how to establish rapport, dealing with different personalities, handling...
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The International Trade Pocketbook (PDF Downloadable)
Item #: PBK-INTN -
A pocket-sized book of tips, techniques and essential information for all those involved in selling their products abroad. A comprehensively up-dated new edition of The Export Pocketbook has been published with the new title, The International Trade Pocketbook. The 128-page, extensively illustrated guide covers all of...
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The Interviewer's Pocketbook (PDF Downloadable)
Item #: PBK-INTV -
A pocket-sized book of tools, tips and techniques for all those who conduct selection, appraisal, discipline, counseling and fact-finding interviews. The Interviewer's Pocketbook was voted 'best of its kind' in a review of books on interviewing carried out by Management Today magazine. 'Thought-provoking and amusing; the practical tips and...
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The IT Trainers Pocketbook (PDF Downloadable)
Item #: PBK-ITTR -
A pocketful of tips, tools and techniques that will encourage more creative, learner-centered training in information technology. The I.T. Trainer's Pocketbook explains training needs analysis and how adults learn, including the different learning styles, The IT Trainer's Pocketbook then looks at the vital practical areas of...
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The Key Account Manager's Pocketbook (PDF Downloadable)
Item #: PBK-KEYA -
A pocket-sized book of tips, techniques and tools for those who want to keep and develop business with important customers. The Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment...
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The Leadership Pocketbook (PDF Downloadable)
Item #: PBK-LDRS -
A pocket-sized book of tips and techniques for leaders at all levels - strategic, organizational and team level - on how to inspire, influence, deal with change and achieve objectives. Written for leaders at all levels - strategic, organisational and team level - The Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives. Illustrated...
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The Learner's Pocketbook (PDF Downloadable)
Item #: PBK-LEARN -
A pocketful of tips, tools and accelerated learning technicques to help anyone involved in the learning process to get the most from it. The Learner's Pocketbook', writes Tony Buzan in his foreword, 'is a considered and intelligent introduction to this intriguing field, and will start the 'learner of learning' off in the right...
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The Manager's Pocketbook (PDF Downloadable)
Item #: PBK-MANG -
A pocket-sized book of tools, tips and techniques for team leaders, supervisors and people managers at all levels of the organization. Read "The Manager's Pocketbook" and learn the POLCA, the five essential management skills. 'P' is for 'planning': the essentials of good planning and objective setting. 'O' is for 'organising':...
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The Managing Budgets Pocketbook (PDF Downloadable)
Item #: PBK-BUDG -
A pocketful of advice and practical tips on financial planning and on preparing and managing budgets. There are two ways to control the profitability of a business: through budgeting and through knowing and understanding internal product costs. Effective strategic decisions cannot be made without...
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