20/20 MDS® Workshop Kit: Coaching & Getting the Best Out of Others-Level 1
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Coaching and Getting the Most Out of Others to professionals seeking to improve their management and leadership skills.
Coaching and Getting the Best Out of Others - Level 1
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve...
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20/20 MDS® Workshop Kit: Coaching & Getting the Best Out of Others-Advanced
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Coaching and Getting the Most Out of Others-Advanced to professionals seeking to improve their management and leadership skills.
Coaching and Getting the Best Out of Others - AdvancedIn business, or in any organisation, in the same way as sport, coaching is fundamentally concerned with helping people to learn to develop...
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20/20 MDS® Workshop Kit: Complaint Handling
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Complaint Handling to professionals seeking to improve their management and leadership skills.
Complaint Handling
The aim in this module is to look at the specific skills that effective complaint handlers should have in their possession in order to be most successful. However, perhaps more...
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20/20 MDS® Workshop Kit: Corporate Strategy
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Corporate Strategy to professionals seeking to improve their management and leadership skills.
Corporate StrategyThe key purpose of management, as defined by the Management Charter Initiative (MCI), is:
‘To achieve the organization’s objectives and continuously improve its performance.’If...
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20/20 MDS® Workshop Kit: Creativity and Innovation-Level 1
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Creativity and Innovation Level 1to professionals seeking to improve their management and leadership skills.
Creativity and Innovation- Part 1
Human creativity or innovation is a very large and complex subject area with a considerable amount of debate about what it is, and how it is practiced. To be...
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20/20 MDS® Workshop Kit: Creativity and Innovation-Advanced
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Creativity and Innovation-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Creativity and Innovation-AdvancedIn the first course on Creativity and Innovation in this 20-20 MDS® series, we suggested that human creativity or innovation was a very large and complex subject area with a...
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20/20 MDS® Workshop Kit: Customer Focus
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Customer Focus to professionals seeking to improve their management and leadership skills.
Customer Focus
This supplier/customer chain is central to the ability of any organization to delight its customers, survive and grow. As with any chain, the supplier/customer chain is as good as...
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20/20 MDS® Workshop Kit: Developing Teams-Level 1
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Developing Teams-Level 1 to professionals seeking to improve their management and leadership skills.
Developing Teams-Level 1
Teamwork is an essential aspect of social existence. Whether we choose to be or not, we are members of many groups. We have to consider and co-operate with a wide variety...
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20/20 MDS® Workshop Kit: Developing Teams-Advanced
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Developing Teams-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Developing Teams-AdvancedIn the course Developing Teams 1, we looked at a number of foundational building blocks in helping to establish a strong team. This included what makes a team effective, forming and...
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20/20 MDS® Workshop Kit: Effective Communication-Level 1
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Effective Communication-Level 1 to professionals seeking to improve their management and leadership skills.
Effective Communication-Level 1
Communication plays a crucial part in organizational success. Without effective communication systems and practices no organization will flourish and develop. At...
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20/20 MDS® Workshop Kit: Effective Communication-Advanced
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Effective Communication-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Effective Communication-AdvancedIn Effective Communication-1 we focused on the ‘mechanics’ of communication and less on the more behavioural side of the process. In this module, our focus will therefore be on the...
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20/20 MDS® Workshop Kit: Effective Leadership-Level 1
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Effective Leadership-Level 1 to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Effective Leadership-Level 1
“Leadership is a word on everyone’s lips. The young attack it and the old grow wistful for it. Parents have lost it and police seek it. Experts claim it and artists spurn it, while...
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20/20 MDS® Workshop Kit: Effective Leadership-Advanced
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Effective Leadership-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Effective Leadership-Advanced The advanced level of this course takes the topics and competencies of the first course in this series to a deeper level. Leadership in organizations is about setting goals and...
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20/20 MDS® Workshop Kit: Effective Meetings
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Effective Meetings to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Effective MeetingsIn any review that asks managers to list the major time-wasters in their working day, meetings virtually always come towards the top of the list. When a few more questions are asked to...
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20/20 MDS® Workshop Kit: Emotional Intelligence
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Emotional Intelligence to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Emotional IntelligenceAlthough there is some dispute about what constitutes human intelligence or human emotion (and how it might be successfully measured) this module suggests that the term emotional...
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20/20 MDS® Workshop Kit: Handling Poor Performance-Level 1
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Handling Poor Performance-Level 1 to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Handling Poor Performance-Level 1It would be an ideal world (and a naive expectation of managers) to have all employees arrive at work on time every day, with a positive attitude, a strong willingness to work, and a...
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20/20 MDS® Workshop Kit: Handling Poor Performance-Advanced
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Handling Poor Performance-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Handling Poor Performance-AdvancedIn the real working world, there are always employees (even if they are in the minority) who are undisciplined, incompetent or committed to getting the most and giving the least. This...
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20/20 MDS® Workshop Kit: Improving Financial Performance
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Improving Financial Performance to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Improving Financial PerformanceIn this Financial Performance-1 module we look at how the financial performance of the organisation as a whole can be improved. To do this, this module is divided into four sections as...
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20/20 MDS® Workshop Kit: Managing and Understanding Yourself
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Managing and Understanding Yourself to professionals seeking to improve their management and leadership skills.
Managing and Understanding YourselfThis module has two parts. The first part explores the whole area of personal style and temperament and suggests that we can be more effective by recognizing that...
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20/20 MDS® Workshop Kit: Managing Change
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Managing Change to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Managing ChangeYou will see in the module that some organizations can plan long-term change, with clear objectives and outcomes. Others have to cope with incremental change, perhaps with less clear...
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20/20 MDS® Workshop Kit: Managing in Context
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Managing in Context to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Managing in ContextThe key purpose of management, as defined by the Management Charter Initiative (MCI), is: ‘To achieve the organization’s objectives and continuously improve its performance.’ If you...
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20/20 MDS® Workshop Kit: Managing Information and Systems
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Coaching and Managing Information and Systems to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Managing Information and SystemsCommunication has been defined as: ‘the process of passing or exchanging information, ideas or beliefs’. Another definition is that it is: ‘the transfer of an idea or of information...
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20/20 MDS® Workshop Kit: Managing Risk
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Managing Risk to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Managing RiskThese turbulent times have meant increased awareness of risk management. Given the high stakes in today's business world), it's easy to see why risk management has become the key...
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20/20 MDS® Workshop Kit: Operations Management
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Operations Management to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Operations ManagementThis module looks at principles and techniques which apply equally well to the effective running of service and manufacturing companies, to commercial enterprises and to public sector...
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20/20 MDS® Workshop Kit: Personal Development-Level 1
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Personal Development-Level 1 to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Personal Development-Level 1Continuous professional development (CPD) is becoming more widespread in the last 10 years than at any time in the last 50, and will continue to do so in the new millennium thanks to a...
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20/20 MDS® Workshop Kit: Personal Development-Advanced
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Personal Development-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Personal Development-AdvancedAdvice to make sure that you set and achieve personal goals and objectives now seems to come from almost every quarter. The encouragement of goals or objectives at School, College,...
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20/20 MDS® Workshop Kit: Presenting to Groups
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Presenting to Groups to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Presenting to GroupsWe spend most of our lives speaking to one another; it is our natural communication channel. However, something strange happens to many people when asked to do the same thing in front...
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20/20 MDS® Workshop Kit: Problem Solving and Decision-Making
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Problem Solving and Decision-Making to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Problem Solving and Decision-MakingAs a manager you constantly have to solve a variety of problems and make many different kinds of decisions. It is one of the key distinctions between managers and non-managers. Some...
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20/20 MDS® Workshop Kit: Recognizing and Valuing Differences
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Recognizing and Valuing Differences to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Recognizing and Valuing DifferencesThis module has been designed to help managers working in all types of organizations to reflect on their knowledge and practical skills in the area of equal opportunities. The module...
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20/20 MDS® Workshop Kit: Selection and Placement
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Selection and Placement to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Selection and PlacementPeople are the most important resource in any organization, but the role of human resources in different organizations varies widely.In order to manage and maintain your human...
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20/20 MDS® Workshop Kit: Win/Win Negotiation
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Win/Win Negotiations to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Win/Win NegotiationThe dictionary defines negotiation as ‘Conferring with another with a view to compromise’ or ‘The bringing about of a desired objective’. It sounds simple enough and yet we know that...
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20/20 MDS® Workshop Kit: Working with Others
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Working With of Others to professionals seeking to improve their management and leadership skills.
20/20 MDS® Workshop Kit: Working with OthersThis module is designed to help you to review and develop your relationships with the people with whom you work, whether these are members of your team, more senior managers or other...
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20/20 MDS® Participant Workbook: Effective Communication-Advanced
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Effective Communication-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Effective Communication-Advanced
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve these results through others. In your...
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20/20 MDS® Participant Workbook: Effective Leadership-Level 1
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Effective Leadership-Level 1 to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Effective Leadership-Level 1
“Leadership is a word on everyone’s lips. The young attack it and the old grow wistful for it. Parents have lost it and police seek it. Experts claim it and artists spurn it, while...
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20/20 MDS® Participant Workbook: Effective Leadership-Advanced
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Effective Leadership-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Effective Leadership-Advanced This advanced course takes the topics and competencies of the first level course to a deeper level.
“Leadership is a word on everyone’s lips. The young attack it and the old grow...
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20/20 MDS® Participant Workbook: Effective Meetings
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Effective Meetings to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Effective Meetings
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve these results through others. In your...
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20/20 MDS® Participant Workbook: Emotional Intelligence
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Emotional Intelligence to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Emotional Intelligence
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve these results through others. In your...
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20/20 MDS® Participant Workbook: Managing Change
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Managing Change to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Managing Change
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve these results through others. In your...
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Coaching & Getting the Best Out of Others-Level 1: A 20/20 MDS® eLearning Course
A 3-4 hour eLearning course on the topic of Coaching and Getting the Best Out of Others presented for aspiring leaders and managers.
Coaching & Getting the Best Out of Others-Level 1: A 20/20 MDS® eLearning CourseHow effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve these results through others. In your role,...
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