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Item #: 2020C1-WP -
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Coaching and Getting the Most Out of Others to professionals seeking to improve their management and leadership skills.
Coaching and Getting the Best Out of Others - Level 1 How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve...
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Item #: 2020SSWB-PL -
A reprint license for a 10-Pack of Self-Paced Workbooks in the 20-20 MDS Management Development series.
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Item #: 2020BUD-SSWB -
This self-paced course/module booklet examines the techniques of planning and control in a management accountancy framework. It will show why planning and control are different, and will introduce some methods for planning and controlling the cost of a product service, production line or manufacturing unit.
Budgeting and Investment Appraisal Self-Paced Workbook (70 pages)Managers plan and control not only their own work but also that of their colleagues. Whether this is related to a specific project...
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Item #: 2020C1-SSWB -
This self-paced course booklet focuses on coaching people and getting the best out of others. It will help you to explore different strategies for building and maintaining effective relationships. It will also explore different ways in which you can deal constructively with those difficult situations that will arise and with those awkward people whom you are bound to meet; whether these are customers, colleagues or staff - the people you are responsible for developing.
Coaching and Getting the Best Out of Others-Level 1 Self-Paced Workbook (49 pages) How effective you are in your management role will depend not only on the results which you produce but also on the...
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Item #: 2020C2-SSWB -
This self-paced course booklet focuses on coaching people using arrange of specific techniques and approaches that can help people at all levels. This includes the particular skills or active listening and feedback giving as well as a number of techniques used in executive coaching.
Coaching and Getting the Best out of Others-Level 2 (Advanced) Self-Paced Workbook (89 pages) In business, or in any organization, in the same way as sport, coaching is fundamentally concerned with...
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Item #: 2020CF-SSWB -
This self-paced course/module booklet will help managers understand the basic financial accounting statements produced by organizations and will outline the information which companies must present in order to comply with the prevailing laws and regulations that relate to accounting and finance practices. It will also explain why profitability and liquidity are quite different aspects of financial performance. You will be introduced to the balance sheet, profit and loss account and cash flow statement.
Corporate Finance Self-Paced Workbook (71 pages) Managers who are non-accounting specialists are increasingly being required to make decisions based on financial data. This self-paced...
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Item #: 2020CH-SSWB -
The aim in this self-paced course/module booklet is to look at the specific skills that effective complaint handlers should have in their possession in order to be most successful. However, perhaps more importantly, we will also be seeking to put this whole topic into a more positive context. This means that we will attempt to present the view that complaints should be seen by individuals and by an organization as a whole as a positive benefit to be taken extremely seriously and not an unwanted criticism to be resisted or hidden away.
Complaint Handling Self-Paced Workbook (60 pages) The aim in this self-paced course/module booklet is to look at the specific skills that effective complaint handlers should have in their possession...
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Item #: 2020CI2-SSWB -
In the first self-paced course/module booklet in this topic area, we spent most of our time on the first part of this definition or the creative side of the equation. This involved time investigating what it means to be creative and at different ways in which this can occur. In this second self-paced course/module booklet, although we will spend time looking at creativity to some extent, we therefore will be spending most of our time on the innovation side of the equation or how creativity is put into action/used in practice. This is simply because creativity or idea generation is only of practical use if it succeeds in making a difference or in changing things for the better.
Creativity and Innovation-Level 2 (advanced) Self-Paced Workbook (84 pages) In the first self-paced course/module booklet on Creativity and Innovation in this 20-20 MDS® series, we suggested that...
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Item #: 2020CONTIMP-SSWB -
As you work through this self-paced course/module booklet, we will not be advocating a 'quick fix' continuous improvement model, but will be providing you with an insight into what has gone before, and what exists today, so that you can select or create an approach that works for you and the stage of development of your organization.
Continuous Improvement Self-Paced Workbook (60 pages) Many organizations would argue that it is far better ‘sitting on the touchline’, finding holes in the models, or creating any other historical...
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Item #: 2020CORPETH-SSWB -
This self-paced course/module booklet explores an ethical framework that any organization can adopt. These are categories under which policy, procedure and standards can be developed. There are four key category ?headings? that are suggested to be useful. These are ethical policies, procedures and standards relating to: 1.Ethical Leadership, 2. Ethical Relationships, 3. Ethical Commerce and 4. Ethical Controls
Corporate Ethics Self-Paced Workbook (65 pages)When corporate or business ethics problems make it into the media, people are often quick to point the finger and blame the organization as a whole or...
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Item #: 2020CS-SSWB -
This self-paced course/module booklet looks at the process of a strategic approach to management from the wider strategic level to the operational level within the organization. It provides you with an overall foundation for a strategic or ?bigger picture? management approach aimed at the organization wide level.
Corporate Strategy Self-Paced Workbook (83 pages) This self-paced course/module booklet looks at the process of a strategic approach to management from the wider strategic level to the operational...
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Item #: 2020DT1-SSWB -
This self-paced course/module booklet focuses on the development of effective teams within the workplace. It starts by looking at what teams are and what it is that makes some teams more effective than others. The module then describes some of the factors managers need to bear in mind when forming or leading workgroups. It describes the classic stages of group development and identifies ways in which managers can facilitate the successful evolution of their teams.
Developing Teams-Level 1, Self-Paced Workbook (59 pages) Teamwork is an essential aspect of social existence. Whether we choose to be or not, we are members of many groups. We have to consider and...
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Item #: 2020DT2-SSWB -
In part 1 of this self-paced course/module booklet we will add some 'flesh' to the bones we covered in terms of what makes a team effective. This will include the establishment of a sound vision and mission as well as goals for the team. It will also include some discussion of how we might go about creating clarity around individual team roles. In part 2 we look in detail at the ?management team roles? model (or MTR-I in short) that was only touched upon briefly in the first module. This will provide a very useful action-based process that team leaders can use again and again.
Developing Teams-Level 2 (Advanced) Self-Paced Workbook (101 pages) In the self-paced course/module booklet Developing Teams 1, we looked at a number of foundational building blocks in helping to...
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Item #: 2020EC1-SSWB -
This self-paced course/module booklet starts with an exploration of what effective communication is and what happens when communication goes wrong-a major focus is therefore what happens when a message is sent but receiving does not necessarily occur. It gives you the opportunity to look at both the underlying process - how communication works - and the individual skills that make it work.
Effective Communication-Level 1 (Communicating) Self-Paced Workbook (54 pages) Communication plays a crucial part in organizational success. Without effective communication systems and practices no...
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Item #: 2020EC2-SSWB -
In this module we consider the two sides of the communication equation in detail ?the transmitter?s or communicator?s role (sending the message effectively) and the recipient?s or listener?s role (receiving the message effectively). In so doing we will look at the ?art? of talking and listening. That is, how communication can be designed to create a genuine two-way experience that can be of high mutual value.
Effective Communication-Level 2 (Listening) Self-Paced Workbook (84 pages) In Effective Communication-1 we focused on the ‘mechanics’ of communication and less on the more behavioural side of the...
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Item #: 2020EC3-SSWB -
This self-paced course/module booklet starts with an exploration of what effective communication is and what happens when communication goes wrong. It gives you the opportunity to look at both the underlying process of how communication works at a reasonably detailed and sophisticated level, and the individual skills that make it work.
Effective Communication- Level 3 (Advanced) Self-Paced Workbook (103 pages)Communication plays a crucial part in organisational success. Without effective communication systems and practices no...
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Item #: 2020EI-SSWB -
Grounded in the work of modern day psychology and neuro-science, this self-paced course workbook introduces four emotional intelligence styles which people are likely to adopt in varying degrees in dealing with life in general and other people in particular. By learning what contribution each of these style types makes, we can start to recognize that style versatility is likely to lead to the most beneficial outcome in most cases.
Emotional Intelligence Self-Paced Workbook (65 pages) Although there is some dispute about what constitutes human intelligence or human emotion (and how it might be successfully measured) this...
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Item #: 2020ELDR1-SSWB -
The whole subject of leadership is an extremely important one for every individual (whether leading or led by others). This self-paced workbook therefore seeks to provide a broad grounding in the subject describing a wide range of prevailing theory and practice in this critical area.
Effective Leadership-Level 1, Self-Paced Workbook (69 pages) “Leadership is a word on everyone’s lips. The young attack it and the old grow wistful for it. Parents have lost it and police seek it....
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Item #: 2020ELDR2-SSWB -
In order to make that choice you need to understand the differences between the various leadership styles and their strengths and weaknesses so that you can effectively lead the organization or department, this self-paced course workbook reviews in more detail some of the popular leadership theories and approaches.
Effective Leadership- Level 2 (Advanced) Self-Paced Workbook (90 pages) Leadership in organizations is about setting goals and inspiring people who work in the organization to give a commitment to...
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Item #: 2020ELDR3-SSWB -
This self-paced workbook briefly reviews the history of leadership thinking (in the 20th Century at least) and grounds it in the overall general thinking about leadership that has occurred over the last 100 years or so. Although the contributors to this thinking have been many, for the purposes of this review, there are nine theories (including Situational leadership?) that are covered in summary form.
Effective Leadership- Level 3 (Situational) Self-Paced Workbook (102 pages) In this Effective Leadership 3 self-paced course/module booklet we look in detail at a specific model that has been...
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Item #: 2020EMTG-SSWB -
Some meetings (albeit few of them) are worthwhile. They are helpful, seem to run on time, have an atmosphere of constructive communication and they seem to achieve something. This self-paced course workbook looks at why this is. It starts with the simple notion that meetings are made up of people. Meetings have no life of their own and so if they work or they don't work it has to be the people that are the deciding factor.
Effective Meetings Self-Paced Workbook (42 pages) In any review that asks managers to list the major time-wasters in their working day, meetings virtually always come towards the top of the list....
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Item #: 2020FINNON-SSWB -
In this Financial for Non-Financial Managers course workbook we look at how the financial performance of the organization as a whole can be improved. To do this, this self-paced course/module booklet is divided into four sections including Increasing Revenue, Reducing the Cost of Sales, Controlling Expenses and Managing Cash Flows.
Finance for Non-Financial Managers Self-Paced Workbook (71 pages) In this Financial performance-1 module we look at how the financial performance of the organization as a whole can be improved. To...
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Item #: 2020HPP1-SSWB -
It is sometimes necessary for a manager to intervene when performance standards have not been met. This self-paced course workbook deals with how to counsel and (wherever necessary) employees in a positive, constructive manner avoiding wherever possible the need to take formal disciplinary action.
Handling Poor Performance- Level 1, Self-Paced Workbook (55 pages) It would be an ideal world (and a naive expectation of managers) to have all employees arrive at work on time every day, with a...
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Item #: 2020HPP2-SSWB -
It is sometimes necessary for a manager to intervene strongly when performance standards have not been met. This self-paced course workbook deals with how to apply more formal coaching and disciplinary approaches, and if necessary transition employees in fair and legally compliant ways.
Handling Poor Performance- Level 2 (Advanced) Self-Paced Workbook (73 pages) As described in summary in the handling poor performance 1 self-paced booklet, there are always some employees who are...
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Item #: 2020IFP1-SSWB -
This self-paced course/module booklet examines the terminology you will encounter in 'internal' accounting information produced specifically for managers. The techniques of ratio analysis (based on the information contained in the published external financial statements) are also examined in terms of how they offer a practical technique for using the financial, accounting information, including the 'external' financial statements, to improve financial performance.
Improving Financial Performance (Advanced) Self-Paced Workbook (94 pages) How well is your organization performing? How can its performance be improved? Why is turnover up and yet profits are down?...
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