A major initiative in the UK in recent years has been the government-led "Treat Customers Fairly" (TCF) campaign. The TCF principle aims to raise standards in the way organisations carry on their business by introducing changes that benefit consumers and increase their confidence. Specifically TCF aims to help customers fully understand the features, benefits, risks and costs of the products and services they buy and to minimise the sale of unsuitable products and services by encouraging best practice before, during and after a sale.
Rapid Skill Builder Series Team Briefing Booklets are short, sharp and succinct resources provide best practice thinking on a range of key topics and are currently available in 50 titles. They are designed to provide a practical method for improving skills and focus on explaining the main steps in the process. On the back page of each booklet, a template illustrates how the process fits together for practical and immediate application.
These resources can be used in many settings, including: staff meetings or other group gatherings where time is limited and you want to discuss a specific skill or topic; pre-course work (to provide a brief and practical introduction to a topic); one-on-one or group coaching; self development; any other situation where a practical best practice process is required and time is limited.
This product is a downloadable PDF. By purchasing this product, you are entitled to print one copy for your use. Photocopying and distributing the booklet to others is a violation of the copyright.