The word “conflict” raises all sorts of emotions and feelings. For some, conflict provides excitement and stimulation, while for others conflict causes discomfort and anxiety. Whatever the reaction, understanding and managing conflict successfully is a key personal and organizational competence.
The Conflict Style Instrument (CSI) helps participants understand not only their own style when in a conflict situation, but also the styles used by others to try and get their own way. The CSI provides clarification about the situational factors that are at the heart of most conflicts and disputes, then gives the participant a self-awareness “mirror” to see their own behavior.
Using the ISSUE model, the CSI provides a graphic means of focusing on an individual’s style profile. The report of results includes full interpretive materials including the implications of style usage, and detailed guidelines on how to both increase and decrease the use of a particular style. The CSI provides a quick and interesting introduction to the topic of conflict and its effective management. It can be easily integrated into existing training programs on personal skills development, as well as being a great addition to team building initiatives.
Author: Jon Warner
Publisher: Team Publications
Publication Date: ©2007 All Rights Reserved
For 15 years WCOD and Team Publications have been developing and marketing assessment solutions to all kinds of public sector and private enterprises. Most of our solutions can easily be used by individuals, teams, trainers, coaches, managers, HR professionals, and others engaging in or managing a development journey. Assessments of this kind can help individuals to reflect on their relative strengths and development needs on a structured basis. In addition to self-assessment, many of the products offer options for 180-degree feedback (to bring a supervisor or managers perspective to the individual) or 360-degree feedback (bringing a manager and a group of colleagues perspective in aggregate).
All WCOD/Team Publications assessments include interpretive information regarding your scores, along with development and action planning suggestions. The online versions of these reports also include an extensive printable interpretive report of results and development suggestions.
Facilitators Guides and Detailed Coaching Guides are available in the ReadytoManage webstore for most of these assessments, and include more information on each of the dimensions measured, development paths, and coaching tips. They are most frequently used by managers, trainers and coaches who want to offer a richer coaching experience or to run face to face sessions with groups of people who have undertaken an assessment.
All WCOD diagnostic instruments and assessments fall into three main categories, with a range of different instruments or assessments available in each:
Assessments that measure the person or the individual in terms of specific competencies. Profiles that measure the person in terms of competency are all inventory type tools which use histogram graphs to indicate particular skills in a given area. This might include leadership or management competencies or particular competencies such as selling or time management ability, for example.
Assessments that help to measure a particular task or situation (and how a particular individual handles it). Instruments which take a "Situational" perspective generally use a four quadrant grid format to help an individual to determine which style he or she seems to favor the most in a given situation. Once known the person can access how readily he or she may be able to "flex" into the available styles in order to match the different circumstances or "Situations" that may be encountered on a day to day basis.
Assessments that measure individual behavioral style. Profiles that measure a person's behavior or their style allow individuals to answer a series of paired statements, which ultimately plot their output scores onto a four-quadrant grid. This grid will show a dominant and a secondary preferred style in the particular situation, and give individuals an indication of what they are likely to encounter in terms of behavior when they face a specific set of circumstances.
Diagnostic assessments and profiles published by WCOD and Team Publications (with questions relating to competencies, attitudes, styles and behaviours) are all designed to offer individuals an opportunity to complete a simple questionnaire for themselves and via reading a full interpretive report then gain what are hopefully a number of new insights into themselves. Most of our solutions can easily be used by individuals, teams, trainers, coaches, managers, HR professionals, and others engaging in or managing a development journey. Assessments of this kind can help individuals to reflect on their relative strengths and development needs on a structured basis. In addition to self-assessment, many of the products offer options for 180-degree feedback (to bring a supervisor or managers perspective to the individual) or 360-degree feedback (bringing a manager and a group of colleagues perspective in aggregate).
See a sample of a personalized report of results from the
Conflict Style Profile by clicking on the link below.
Sample Report:
Conflict Style Profile
This online assessment is delivered via the internet. At the completion of your purchase, you will be provided with a web link (website address) and a password to access your assessment.
At the conclusion of the assessment, be sure to download your personal report and development resources.