Customer service has become one of the buzz words inside organizations of all shapes and sizes in recent times. Crowning the customer as king is not a new concept, but expecting every employee to serve the customer or serve somebody internally who is serving the customer is a significantly different twist. In practical terms, this means that every team in the organisation serves another team who is a customer for its services or outputs. This booklet puts the case that the whole organization should be aligned to the needs of the customer and, if this can be brought about in a thorough and systematic way, considerable success will be enjoyed at all levels.

Publisher: Worldwide Center for Organizational Development

Author: Jon Warner and Anne Sandberg

Publication Date 2007 All rights reserved.

Rapid Skill Builder Series Team Briefing Booklets are short, sharp and succinct resources provide best practice thinking on a range of key topics and are currently available in 50 titles. They are designed to provide a practical method for improving skills and focus on explaining the main steps in the process. On the back page of each booklet, a template illustrates how the process fits together for practical and immediate application.

These resources can be used in many settings, including: staff meetings or other group gatherings where time is limited and you want to discuss a specific skill or topic; pre-course work (to provide a brief and practical introduction to a topic); one-on-one or group coaching; self development; any other situation where a practical best practice process is required and time is limited.

This product is a downloadable PDF. By purchasing this product, you are entitled to print one copy for your use. Photocopying and distributing the booklet to others is a violation of the copyright.