Listening Skills: An RSB Booklet
Listening skills are a vital part of the oral communication process. Most of us think of listening as a passive activity where we simply take in information sent by others (sometimes well and sometimes not so well). As an active listener, you learn to hear what people are really saying. Basically, good listeners are good concentrators. We need to teach ourselves how to concentrate more effectively, so we can become better listeners. This booklet outlines the behaviours associated with good listening and offers individuals a practical step-by-step guide to becoming more adept in all of their future communication interfaces.
Rapid Skill Builder Series Team Briefing Booklets are short, sharp and succinct resources provide best practice thinking on a range of key topics and are currently available in 50 titles. They are designed to provide a practical method for improving skills and focus on explaining the main steps in the process. On the back page of each booklet, a template illustrates how the process fits together for practical and immediate application.
These resources can be used in many settings, including: staff meetings or other group gatherings where time is limited and you want to discuss a specific skill or topic; pre-course work (to provide a brief and practical introduction to a topic); one-on-one or group coaching; self development; any other situation where a practical best practice process is required and time is limited.
This product is a downloadable PDF. By purchasing this product, you are entitled to print one copy for your use. Photocopying and distributing the booklet to others is a violation of the copyright.