Process re-engineering, process mapping, and process improvement have all become common terms in todays organisations, but few people really understand their full meaning.
A process comprises all the common tasks that individuals or teams of people undertake to achieve a particular outcome it is the way that a particular job gets done, broken down into discrete steps. Process improvement focuses on discovering the ways and means needed to change the way that things get done to be more efficient or effective than before. This booklet outlines a simple system for engaging in process improvement (to use in both small and large scale organisational change). It also outlines some of the tools and techniques that are most commonly used in the activity.
Publisher: Worldwide Center for Organizational Development
Author: Jon Warner and Anne Sandberg
Publication Date 2007 All rights reserved.
Rapid Skill Builder Series Team Briefing Booklets are short, sharp and succinct resources provide best practice thinking on a range of key topics and are currently available in 50 titles. They are designed to provide a practical method for improving skills and focus on explaining the main steps in the process. On the back page of each booklet, a template illustrates how the process fits together for practical and immediate application.
These resources can be used in many settings, including: staff meetings or other group gatherings where time is limited and you want to discuss a specific skill or topic; pre-course work (to provide a brief and practical introduction to a topic); one-on-one or group coaching; self development; any other situation where a practical best practice process is required and time is limited.
This product is a downloadable PDF. By purchasing this product, you are entitled to print one copy for your use. Photocopying and distributing the booklet to others is a violation of the copyright.