Service Effectiveness Profile Facilitator Guide (PDF)
This Instrument Facilitator Guide has everything you need to present a feedback workshop on the subject instrument. Facilitators may use the material flexibly for any feedback event. The booklet contains a considerable amount of detailed explanatory information for each category with the instrument and also offers a number of possible exercises and discussion activities that may be used to help participants to better understand the whole subject.
Although there is flexibility to vary the length and shape of a feedback workshop, a pro-forma half-day program is included in the guide. Facilitators may add or subtract to the program as they wish to meet the needs of their participants.
For 15 years WCOD and Team Publications have been developing and marketing assessment solutions to all kinds of public sector and private enterprises. Most of our solutions can easily be used by individuals, teams, trainers, coaches, managers, HR professionals, and others engaging in or managing a development journey. Assessments of this kind can help individuals to reflect on their relative strengths and development needs on a structured basis.
Facilitators Guides and Detailed Coaching Guides include more information on each of the dimensions measured, development paths, and coaching tips. Facilitator Guides are used to run face-to-face sessions with groups of people who have undertaken an assessment. Detailed Coaching Guides include all the materials necessary to present a face-to-face session plus detailed coaching suggestions and tips for each dimension measures. These are most frequently used by managers, trainers and coaches who want to offer a richer coaching experience.
Facilitator Guides and Detailed Coaching guides for the diagnostic assessments and profiles published by WCOD and Team Publications are designed to support coaches, faciliators, trainers and others in using our diagnostic tools.