Replacing The Challengers Pocketbook, this is a collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies.
Management Pocketbooks publishes pocket-sized books on management skills, self-development, customer care, and all aspects of business and management. These books utilize lots of visual content (charts, diagrams and cartoons) and rely on keywords and bullet-point lists in a manner similar to a great trainers slides. Management Pocketbooks strip away all the superfluous information, the padding, and present just the key facts. It cuts down on reading and saves valuable time.
The visual content helps with understanding and, along with the many acronyms, mnemonics and other 'triggers', aids memory retention and recall. Information that is easily accessible is central to Management Pocketbooks publishing philosophy. Each page has its own subject heading and each chapter has its own graphic identifier or thumb logo. In this way you can get to the specific bit of information you're looking for quickly and easily - ideal for a quick glance just before an important meeting, interview, presentation or telephone call.
Because they are so small, Pocketbooks have the advantage of being very portable. This encourages people to keep their copies close to hand and refer to them regularly - better, surely, than books sitting on a shelf and largely forgotten.
You can use Management Pocketbooks as self-development and learning aids or for training purposes. Written using accelerated learning techniques, the books are ideal for continuing professional development.
This product is a downloadable PDF. By purchasing this product, you are entitled to print one copy for your use. Photocopying and distributing the booklet to others is a violation of the copyright. If you wish to make additional copies of this instrument for use in a classroom or other group setting, you may purchase a reprint licence from this webstore.