The Problem Solving and Decision Making Toolbox consists of 32 two-sided guides which can be photocopied and folded to form a four-page booklet on the applicable decision-making tool. These guides can then be used in a variety of group settings to facilitate the problem-solving process. Ideal for supervisors, managers, team facilitators or trainers, this kit will increase the number of forward options available in the problem solving and decision making process. It is designed to assist in:
- generating an array of alternative choices
- applying a series of systematic steps
- reaching positive and useful conclusions more quickly and even more cost effectively
The 32 problem solving, process analysis or creativity tools and approaches are broken down into seven broad application areas, as follows:
Customer Service
- Supplier to customer chain mapping
- Customer service process analysis
- Moments of truth
- Mapping the order process
Enterprise Operational Improvement
- Pareto chart
- Benchmarking
- Process re-engineering
- Process mapping
- Cycle time determination
Creativity Enhancement
- Brainstorming
- Mind mapping
- Innovation through 5 I method
- Morphological matrix
- Six hat thinking
Problem Solving
- Problem statement
- Five W/H
- FADE process
- 5 Whys
- Force field analysis
Decision-Making
- Decision trees
- Evaluation matrix
- Multi-voting
- Nominal group technique
- Cost benefit analysis
Organisational Development
- Corrective action planning/reporting
- SWOT charts
- Action learning
- Focus meetings
Quality Improvement
- Six sigma
- Cause & effect chart
- Run chart
- Scatter diagram
Their reproducibility makes them a flexible and effective tool that individuals can use as a reference or add their own notes to. They may be used as discussion starters, brainstorming solutions or even group planning exercises.
These guides can then be used in a variety of group settings to facilitate the problem-solving process. Ideal for supervisors, managers, team facilitators or trainers, this kit will increase the number of forward options available in the problem solving and decision making process.
The reproducibility of the Toolbox pages makes them a flexible and effective tool that individuals can use as a reference or add their own notes to. They may be used as discussion starters, brainstorming solutions or even group planning exercises.
This Resource is available as a PDF downloadable resource. Once your purchase is completed, you will be sent an email containing a link to download your copy of this resource.