ReadyToManage

Item# L-PRTOOLBOX:

The Problem Solving & Decision-Making Toolbox contains 32 ready-to-use and fully reproducible tools to help you build your know-how to solve problems, be more creative and make better decisions.

Price: $79.95

    Quantity:

    The Problem Solving and Decision Making Toolbox consists of 32 two-sided guides which can be photocopied and folded to form a four-page booklet on the applicable decision-making tool. These guides can then be used in a variety of group settings to facilitate the problem-solving process. Ideal for supervisors, managers, team facilitators or trainers, this kit will increase the number of forward options available in the problem solving and decision making process. It is designed to assist in:

    • generating an array of alternative choices
    • applying a series of systematic steps
    • reaching positive and useful conclusions more quickly and even more cost effectively

    The 32 problem solving, process analysis or creativity tools and approaches are broken down into seven broad application areas, as follows: 

        Customer Service
     

    • Supplier to customer chain mapping
    • Customer service process analysis 
    • Moments of truth 
    • Mapping the order process

        Enterprise Operational Improvement

    • Pareto chart 
    • Benchmarking 
    • Process re-engineering 
    • Process mapping 
    • Cycle time determination 

        Creativity Enhancement

    • Brainstorming 
    • Mind mapping 
    • Innovation through 5 I method 
    • Morphological matrix 
    • Six hat thinking

        Problem Solving

    • Problem statement 
    • Five W/H 
    • FADE process 
    • 5 Whys 
    • Force field analysis

        Decision-Making

    • Decision trees 
    • Evaluation matrix 
    • Multi-voting 
    • Nominal group technique 
    • Cost benefit analysis

        Organisational Development 

    • Corrective action planning/reporting 
    • SWOT charts 
    • Action learning 
    • Focus meetings 

        Quality Improvement 

    • Six sigma 
    • Cause & effect chart 
    • Run chart 
    • Scatter diagram

    Their reproducibility makes them a flexible and effective tool that individuals can use as a reference or add their own notes to. They may be used as discussion starters, brainstorming solutions or even group planning exercises.

    These guides can then be used in a variety of group settings to facilitate the problem-solving process. Ideal for supervisors, managers, team facilitators or trainers, this kit will increase the number of forward options available in the problem solving and decision making process.

    The reproducibility of the Toolbox pages makes them a flexible and effective tool that individuals can use as a reference or add their own notes to. They may be used as discussion starters, brainstorming solutions or even group planning exercises.

    Download this sample of the Customer Supply Chain Tool from the Problem Solving and Decision-Making Toolbox.  Print it back-to-back on a single page of paper, then fold it to form a small "booklet".  Click here to download the sample.

    This Resource is available as a PDF downloadable resource. Once your purchase is completed, you will be sent an email containing a link to download your copy of this resource.